You contact our customer care team by emailing support@spnutrition-us.com

We are open for customer support 7 days a week:

Mon-Sunday from 9AM -5PM

We will always respond to you within 1 business day, and usually within four hours.

You can subscribe to some of our products by selecting the subscription in the product page.

If you do not see a subscription option, it means that we do not offer subscriptions for that product.

You can choose a duration of 1, 3 or 6 months for each package to be shipped to your home automatically.

You will then be auto enrolled in an auto ship program, simply by making the selections and checking out.

After your purchase, we will send you a magic link to manage your subscription going forward. You can pause it, cancel it, and swap products completely on your own. You can also contact us directly to make any updates.

Subscriptions are the most affordable way to enjoy our services.

Keep this in mind: Every single body is different. Your results will depend upon your environment and your habits. If you slam caffeine every night, don't expect magnesium to help you sleep.

Consistency is key. Make sure you have a daily supplement schedule and are sticking to it. If you skip days, it will negatively impact your outcome. 

Month 1 - your body is adjusting to the nutrients. Most will notice energy changes, or better sleep. This is an adjustment phase for the body.

Month 2 - your body is re-balancing and benefiting from consistent nutrient intake. You may notice an increased difference in benefits from month 1. This is where relief may start to show.

Month 3+ - months 3-6 is when the body really starts to adjust and build onto what you are putting into it. This is where the lasting benefits live and compound. What you notice in this time should carry with you if you stay consistent with dosing and a healthy lifestyle.

And also, if you don't get the results you're looking for, don't throw the baby out with the bathwater! For example, if your magnesium isn't helping your cramps because you have an underlying dehydration issue you aren't aware of, does that mean you should quit taking magnesium and restrict your body of the mineral? Probably not.

Our products are tested for biologics at numerous US based labs. Raw materials are also tested for heavy metals and product purity to ensure our company's quality standards prior to making all products.

You have 30 days after purchase to initiate a return. Email support@spnutrition-us.com and request a return address.

We accept only unopened packages.

You must provide a tracking number of the returned package.

If you have taken the magnesium for 30 days straight consistently and you did not notice any benefits, just email us and we will refund you. No return needed.

Refunds will be processed upon receipt of the package or image, and take 3-5 business days to process.

Rest assured, we rarely lose a package that was scanned “delivered.” Usually, it’s either around or in your post box, on the front porch, or with a neighbor. 

Check there, first. If that fails, customers always have success calling their local post office who delivers their mail and letting them know. Then they can get with the driver and see where it is. Sometimes they bring it back to the post office by accident, or placed it somewhere safer per their discretion.

We do not have control over the post office and can not coordinate re-deliveries on your behalf.

So, please check around your home and mailbox - if that fails contact the local post office to coordinate a re-delivery with your daily mail driver.

If you don't receive your package within 3 days of the expected delivery date or notice any delays in tracking updates, please reach out to us. We want to make sure you get what you paid for.

Email: support@exanas.com